“Tammy called and reminded me that it was time for my HVAC semi-annual check-up. We scheduled a time and the technician called prior to his arrival. He introduced himself as Blake Groce and the time of arrival was set. Blake arrived as agreed upon and began work. He cleaned the coils on both outdoor units and removed accumulated leaves and muck from the floors of the units. Blake Groce installed surge protectors on both HVAV units. He covered his shoes before entering the house. Very professional, thorough, and polite.”
Dear William,
Thank you for taking the time to share your feedback. We truly appreciate your detailed review of your experience with our team, and we’re especially glad to hear that Blake provided professional, thorough, and courteous service during your HVAC maintenance.
We did notice the 1-star rating and wanted to check in to ensure that everything with your visit met your expectations. If there’s anything we can do to improve your experience or if this rating was submitted in error, please don’t hesitate to reach out—we’re always here to help.
Thank you again for your kind words, and for trusting us with your HVAC needs.